• Patient Service Representative

    Posted: 03/08/2023

    We are seeking professionals to join our Patient Service Representative Team at our Shelbyville Health Center.

    Job Summary: Patient Service Representative (PSR)

    The Patient Service Representative (PSR) serves as the main point of contact for patients both in person and on the phone. The PSR communicates with patients in a warm, friendly manner to obtain information needed for scheduling and registering patients. The PSR ensures that all demographics and insurance information is collected and correctly entered into the Electronic Health Record (EHR).


    • Demonstrates exceptional customer service and communicates effectively with patients and patients’ families.
    • Schedules patient appointments.
    • Interacts with patients in a friendly, respectful manner.
    • Determines information needed for patient registration and provides appropriate documentation.
    • Determines and verifies insurance status and/or patient’s eligibility for financial assistance programs and collects appropriate documentation from patients and patients’ family.
    • Collects patient co-payments and practices proper money handling as defined by JPCHC standards.
    • Answers telephone calls by the third ring.
    • Transfers calls appropriately.
    • Assists with medical record requests.
    • Prepares and mails patient correspondence as directed.
    • Continually monitors voicemail to ensure all messages are appropriately addressed before the end of the day.
    • Responsible for neatness and appearance of the patient waiting area.
    • Participates in all departmental and organizational meetings.
    • All other duties as assigned.

    Minimum Requirements:

    • Knowledge of medical office practices required.
    • Excellent written and oral communication required.
    • Two years of experience in an ambulatory healthcare setting preferred.
    • High school diploma or GED preferred.
    Our competitive employment offerings include:

    Have Balance: Investing in YOU

    • Office hours M-F, 8 a.m.-5 p.m.
    • Medical, vision, and dental plans
    • Generous vacation time
    • 401K plan and match at 6%
    • Paid life insurance plans
    • Work anniversary recognition

    Be Supported: A Team-Based Approach

    • A support structure to care for diverse patient populations
    • Opportunities to grow your skills, while improving our organization
    • Direct access to and communication with executive leadership

    Change Lives: Caring for Our Communities

    • Federal and grant funding to help those who need it most
    • Key partnerships with major health systems and local groups
    • Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees

    More about The Jane Pauley Community Health Center:

    Join a rewarding place to make a difference.

    Working at The Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.

    Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indy’s own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!

    Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.